Author: Pamela Carstens

I spoke to a group of civil servants this week as part of their development program’s lunchtime speaker series; the talk covered a lot of ground and I wanted to take the opportunity to share some of my key messages from the discussion.

The web is disruptive 

The internet has disrupted, is disrupting, or will disrupt every business model currently in use today. To think it hasn’t, isn’t or won’t disrupt the public sector is naive at best. Understanding the impacts of these changes is critical to understanding the role of the public service because context is key and the context is now constantly changing.

GCPEDIA is a microcosm of a larger problem

GCPEDIA is still the only open communications tool that holds that could help us mitigate our geographic, ministerial and hierarchical information challenges and yet we have tremendous difficulty integrating it into the fabric of our business. The fact that as an organization we have such difficulty understanding how to best lever a technology (wikis) that is (conceptually) almost 20 years old concerns me (see: Debunking the Myths of Working More Openly).