BYO – PSleader

September 6, 2011

Improving Engagement by Understanding People

I’ve been studying and/or working in government and technology (“gov20) since 2007. My original interest in the field was around improving the efficiency and effectiveness of governance. The idea was that if we had better data and information about our work, engaged with the people our policies were designed to impact, and used the best technologies to manage the process, that we could create better government. I still carry this fundamental believe, and over the last few years have had the privilege of working on a variety of different technology and engagement projects with nonprofits and government institutions as well as studying how the best practices in the field from an academic perspective.

Much of the work to date has focused on pushing the use of technology to further engagement, improve the delivery of services and information, and help organizations meet their goals and missions.

In my experience, it is important to think about several layers when designing gov/tech/engagement projects:

July 30, 2011

Social Media in the Middle East and North Africa: Why Now? What’s Next?

Last month I went back to the Kennedy School to speak at the Plenary panel of the HKS reunion weekend. The panel was called “Revolutions in the Middle East and North Africa: Why Now? What’s Next?” The panel was moderated by Xenia Dormandy, Senior Fellow at Chatham House (MPP 2000), and featured Tarek Masoud, Assistant Professor of Public Policy at the Ash Center for Democratic Governance and Innovation and Razzaq al-Saiedi, Senior Researcher, Physicians for Human Rights (MPA 2009))

I was invited to provide some perspective on the role that social media has / is playing. I was happy that the panel was so diverse; the focus was not on social media, but rather on the socio-economic and political factors at play, which was quite refreshing to someone embedded in online media.

The panel video is now available in case you want to watch it.